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Public Offer and Booking Terms

Please read this Public Offer (Agreement) for the provision of services. If you disagree with any provision of this Public Offer (Agreement), or do not understand any provision, please refrain from using the Services offered until you have clarified the information you require by calling +38 (093) 666 8 999 or reading the information in the consumer information area.

Services are provided by Namety LLC, EDRPOU company code 46099276, registered at 10 Dmytra Lutsenka Street, Kyiv (hereinafter referred to as “NAMETY”), on the premises of the NAMETY glamping complex within the National Complex “Expocenter of Ukraine”, at 1 Akademika Hlushkova Avenue, Kyiv, 03127. They include accommodation for individuals through the provision of a room (place) for a temporary stay and/or additional services such as food and beverages, parking, laundry services, Turkish baths, saunas and steam baths, massage services, and designated areas for recreation and entertainment.

By accepting the Services offered, you are deemed to agree fully and unconditionally to all the terms of the Public Offer (Agreement) for the provision of services set out below and the Glamping Site Stay Rules, to accept them in full and unconditionally (including agreeing to fulfil all obligations imposed on you by the Public Offer (Agreement) for the provision of services and the Glamping Site Stay Rules), and to understand all their provisions.

The Public Offer (Agreement) for the provision of services and the Glamping Site Stay Rules establish the rights, obligations and liability of NAMETY and the User, apply concurrently and complement each other.

General Provisions
1. This Public Offer sets out the terms of the Agreement in accordance with Article 641 of the Civil Code of Ukraine and constitutes an official public offer addressed to other persons (hereinafter referred to as the “User”, “Users”, “Client”, “Consumer”, “Consumers”, “Guest” or “Guests”) to enter into an agreement for the provision of accommodation services to the User (a room (place) for a temporary stay) and additional services on the terms set out below.
2. In this Public Offer (Agreement), NAMETY and the User are hereinafter collectively referred to as the “Parties” and individually as a “Party”.
3. Each Party warrants to the other Party that it has the necessary legal capacity and all the rights and powers necessary and sufficient to enter into and perform the Agreement in accordance with its terms.
4. The text of the Public Offer (Agreement) is always displayed on the information board and in the consumer information area by the reception desk on the premises of the NAMETY glamping complex, and must be made available for the User to read before accepting the Public Offer (Agreement);
5. The User consents to the disclosure to third parties of information arising in connection with the performance of this Public Offer (Agreement) and the User’s receipt of services from NAMETY;
6. By accepting the terms of this Public Offer, the User confirms that they authorise the collection, processing and transfer of personal data on the terms set out below in the Personal Data Collection, Processing and Transfer Notice. The authorisation to process personal data remains valid throughout the term of the Agreement and for an unlimited period after it expires. Furthermore, by entering into the Agreement, the User confirms that they have been informed (without further notice) of the rights established by the Law of Ukraine “On Personal Data Protection”, of the purposes of data collection, and that their personal data are transferred to NAMETY to enable the performance of this Agreement, the settlement of payments, and the receipt of invoices, certificates and other documents. The User also agrees that NAMETY may provide access to and transfer their personal data to third parties without any further notice to the User, while leaving the purpose of personal data processing unchanged. The User is aware of and understands the scope of their rights as a personal data subject under the Law of Ukraine “On Personal Data Protection”.
Offer (Public Offer) / Subject Matter of the Agreement
1. The subject matter of the Public Offer/Agreement is the provision by NAMETY to the User, for a fee, of accommodation services through the provision of a room (place) for a temporary stay on the premises of the NAMETY glamping complex within the National Complex “Expocenter of Ukraine”, at 1 Akademika Hlushkova Avenue, Kyiv, 03127, in a specially equipped temporary mobile (modular) structure suitable for temporary accommodation (a room), in accordance with the booking, and/or additional services such as food and beverages, parking, laundry services, Turkish baths, saunas and steam baths, massage services, and designated areas for recreation and entertainment.
2. The Agreement is deemed concluded and takes effect as a contract of adhesion when the Client takes the actions specified in clause 3.4 of the Agreement, signifying the Client’s full and unconditional acceptance of all its terms without any exceptions and/or restrictions, in accordance with Article 642 of the Civil Code of Ukraine. An accommodation services agreement entered into by the User through acceptance of the Public Offer has legal force under Article 642 of the Civil Code of Ukraine and is equivalent to an agreement signed by the Parties. The User is deemed to have read and agreed to the terms of this Public Offer (Agreement).
Procedure for Concluding the Agreement
1. The Agreement is concluded between NAMETY and the User as a contract of adhesion (Article 634 of the Civil Code of Ukraine).
2. Acceptance of the Public Offer occurs when the User takes any of the actions specified in clause 3.4 of the Agreement.
3. Acceptance of the Public Offer signifies the User’s full, unconditional and unreserved acceptance of all the terms of the Agreement without any exceptions and/or restrictions and, under part 2 of Article 642 of the Civil Code of Ukraine, is equivalent to the Parties entering into a bilateral written agreement on the terms set out in this Public Offer.
  By entering into the Agreement, the User:
  1. confirms that they have read the Glamping Site Stay Rules in full and agree to them;
  2. acknowledges the unconditional suitability of the premises of the specially equipped temporary mobile (modular) structures for meeting the needs described in this Agreement;
  3. accepts all the terms of this Agreement without reservations or objections.
4. In accordance with Article 642 of the Civil Code of Ukraine, after reading the terms of the Public Offer displayed on the information board and in the consumer information area, the User confirms acceptance by taking any of the following actions, either together or separately:
  1. paying for temporary accommodation services;
  2. actually using the accommodation services;
  3. receiving a voucher and/or another document granting the right of entry and use of accommodation services (check-in);
  4. completing a registration form/acknowledgement/questionnaire at the reception desk.
5. When registering for accommodation services, the User undertakes to enter (provide) accurate personal data and information that is true.
6. The Offer takes effect upon its approval by NAMETY. The period for accepting this Public Offer is unlimited.
Payment Procedure
1. NAMETY services, including additional services, are provided to the User for a fee in accordance with the terms of the Agreement and the rates/prices shown on information boards, in the consumer information area, menus, price tags, price lists and other NAMETY information materials. The rates/prices for NAMETY services and the list of services are determined and changed solely at NAMETY’s discretion.
2. The right to receive/use NAMETY Services is granted after the Guest has paid for the relevant Services in accordance with the Rates/Prices.
3. NAMETY may set prices at its discretion and apply a system of discounts for temporary accommodation services.
4. Payment for NAMETY services may be made in cash, by Visa or Mastercard bank card, or by bank transfer.
5. At the end of the paid accommodation period, the User must leave the room and remove their personal belongings and luggage no later than 12:00 Kyiv time (check-out time) on the last paid day of temporary accommodation, or pay to extend their stay in the room, provided that the room has not been booked by third parties.
6. Temporary accommodation Services (check-in) begin at 15:00 Kyiv time.
7. Early check-in and late check-out are additional services charged according to the selected room category at the prices shown on information boards, in the consumer information area, price lists and other NAMETY information materials.
Check-in Procedure. Early Termination of Accommodation Services at the User’s Request.
1. Accommodation is provided to the User on a prepaid basis, upon payment of 100% of the cost of temporary accommodation services for the period agreed with reception, at the prices shown on information boards, in the consumer information area, price lists and other NAMETY information materials. At the same time, the User must present identification documents to reception (a Ukrainian citizen’s passport, including an international passport; a birth certificate for persons under 16 years of age who are not accompanied by parents, guardians, etc.; a passport of a foreign citizen or stateless person; a migration card), and complete and leave at reception a User questionnaire in the prescribed form.
  If the above documents are not provided, the User acknowledges the right of the reception employee to refuse temporary accommodation services.
2. If the User cancels a booked service or changes its start and/or end date for any reason beyond NAMETY’s control, a change to the service terms at the User’s request after payment is treated as cancellation (partial cancellation) of the service, and a penalty equal to 100% of the cost of the service for one day is retained (charged) in favour of NAMETY.
  The following special terms apply to cancellation of temporary accommodation bookings, including changes of dates that are treated as cancellation under this clause, and take precedence over the general rule in the preceding paragraph. If NAMETY reception receives the User's cancellation notice more than 7 (seven) days (168 hours) before check-in, the full amount paid for the cancelled accommodation will be refunded to the User. If the notice is received 7 (seven) days (168 hours) or less before check-in, a penalty equal to the price of the first night's accommodation agreed at the time of booking will be withheld from the amount paid for the cancelled accommodation, but will not exceed the amount actually paid for that accommodation. The balance will be refunded to the User. No additional payment of the penalty beyond the amount actually paid is required.
  The notice period is calculated from the time NAMETY reception receives the cancellation notice until 15:00 Kyiv time on the agreed check-in date, in accordance with clause 4.6 of this Public Offer. For the purposes of this clause, 7 (seven) days means 168 hours.
  This penalty does not apply if the cancellation results from a breach of contract by NAMETY. These special terms apply subject to section 6 of this Public Offer and do not restrict the mandatory consumer rights established by Ukrainian law, including Articles 13 and 18 of the Law of Ukraine on Consumer Rights Protection.
3. The special terms of this clause apply to cancellation and rescheduling of sauna, bathhouse and hot tub bookings and take precedence over the general rule in the first paragraph of clause 5.2 of this Public Offer.
  If NAMETY receives the User's cancellation notice more than 24 (twenty-four) hours before the agreed start of the session, the amount paid for the cancelled session will be refunded in full. If the notice is received 24 (twenty-four) hours or less before the session starts, a penalty of 50% of the price of the cancelled session agreed at the time of booking will be withheld, but will not exceed the amount actually paid for that session. The remaining amount will be refunded to the User. No additional payment of the penalty beyond the amount already paid is required. Preparation, filling and heating costs will not be charged in addition to this penalty.
  For the purposes of this clause, a no-show occurs when the User, without giving notice of cancellation, does not attend the booked session and does not use the service at any point during the entire booked period. The same amount is withheld for a no-show as for cancellation 24 hours or less before the session.
  The notice period is calculated from the time NAMETY receives the notice through the communication channel specified in the booking confirmation until the agreed session start time in Kyiv time. Changes to the time or date requested by the User are handled under the cancellation and new booking rules, unless the parties agree terms more favourable to the User.
  If NAMETY cancels the booking or cannot provide the booked service, the amount paid for the service not provided will be refunded in full without this penalty. Rescheduling in this situation is possible only with the User's consent. The penalty also does not apply if cancellation results from a breach of contract by NAMETY. These terms apply subject to section 6 of this Public Offer and do not restrict the mandatory consumer rights established by Ukrainian law, including Articles 13 and 18 of the Law of Ukraine on Consumer Rights Protection.
Force Majeure
1. In the event of force majeure circumstances, including war, floods, earthquakes, fires, strikes, epidemics, changes in legislation, etc., the Parties are partially or fully released from the performance of their obligations under this Agreement.
2. A Party that becomes unable to perform its obligations due to force majeure circumstances must notify the other Party in writing of the time when those circumstances begin and end.
3. The occurrence of force majeure circumstances must be confirmed by the relevant competent authority.
Accommodation for Children
1. No temporary accommodation charge is payable for one child (two children in a Suite) aged up to and including 2 years staying in a room in addition to the permitted number of occupants for the relevant room category.
2. Persons under 18 years of age may not share a room with persons aged 18 or over, except where they are related, proof of which the Guest must provide upon reception’s first request, or where notarised written consent has been given by the mother, father, guardian or guardianship and custody authority.
3. The terms for receiving and accommodating groups of children accompanied by adults are determined individually in each case by signing a separate agreement.
Additional Services
1. In addition to accommodation services, NAMETY provides the following services free of charge; complaints about their quality are not accepted:
  1. room cleaning;
  2. luggage storage;
  3. calling emergency services;
  4. wireless Internet access;
  5. use of the kettle and coffee machine;
  6. use of scooters and bicycles;
  7. use of sports equipment.
2. Free use of scooters and bicycles is available only to Users receiving accommodation services and is subject to the availability of scooters and bicycles. Scooters or bicycles may only be provided to persons aged 18 or over, with the number provided based on the number of people staying in the room under the accommodation services. Scooters or bicycles are issued to and returned by Users under a handover certificate. From the moment a scooter/bicycle is received, the User bears full financial liability for its damage or loss. If a scooter/bicycle is lost, the User must reimburse its value within 3 calendar days, but no later than the check-out date. Compensation for loss is determined according to the market value stated in the handover certificate. Compensation for damage to a scooter/bicycle is determined according to the repair estimate and must be paid by the User within 3 calendar days, but no later than the check-out date.
3. Other additional services are provided at the rates/prices shown on information boards, in the consumer information area, menus, price tags, price lists and other NAMETY information materials.
Rights and Obligations of Accommodation Service Users
1. Accommodation service Users are entitled to:
  1. use accommodation and additional services in accordance with this Public Offer and the Glamping Site Stay Rules;
  2. receive complete and accurate information about access hours for the NAMETY glamping complex and the cost of services provided on its premises;
  3. contact reception staff about the quality of temporary accommodation services and leave complaints, feedback and suggestions in the complaints and suggestions book kept at reception.
2. Accommodation service Users must:
  1. comply unconditionally with the provisions and terms of this Public Offer;
  2. respect the rights of other NAMETY guests;
  3. observe quiet hours from 24:00 to 06:00
  4. observe moral and ethical standards and refrain from consuming alcoholic beverages, using tobacco products and using obscene language in communal areas;
  5. comply with the rules of conduct and stay at the National Complex “Expocenter of Ukraine” (VDNH), including the NAMETY glamping complex, the rules for using its facilities and the access regulations, which are available from reception;
  6. pay NAMETY a penalty for a serious breach of the Glamping Site Stay Rules where such a penalty is provided for in those Rules;
  7. take care of NAMETY property. If property on the premises (including towels, bathrobes, tableware, furniture, equipment, etc.) is lost or damaged through the User’s fault, the Guest must compensate for the damage within 3 calendar days, but no later than the check-out date. The amount is determined according to the prices shown on information boards, in the consumer information area, menus, price tags, price lists and other NAMETY information materials. Where no such prices are available, it is determined transparently, at the market value of the lost or damaged property, by a committee consisting of the administrator, a reception employee and any other NAMETY employee;
  8. comply with fire safety rules and use electrical appliances and equipment reasonably and economically;
  9. turn off taps, close windows, and switch off lights and electrical appliances (including air conditioners) when leaving the room for more than 5 minutes.
Rights and Obligations of NAMETY
1. NAMETY must:
  1. provide the User with the paid services on time, to a proper standard and in full;
  2. inform the User about services provided on the premises of the NAMETY glamping complex and the payment methods and procedures;
  3. ensure that the services provided at the complex fully comply with sanitary and epidemiological standards and rules;
  4. respond promptly to Users’ requests concerning temporary accommodation services and take steps to remedy room breakdowns and emergencies as quickly as possible (if a room emergency or breakdown cannot be remedied, another room must be provided in a category no lower than the one agreed on the arrival date);
  5. be responsible for the completeness and working condition of room equipment and the standard of room preparation for check-in;
    NAMETY is not liable for money, belongings or any other valuables left in a room, lost on the premises of the NAMETY glamping complex, or missing for any reason.
2. NAMETY is entitled:
  1. to enter the room for cleaning, changing linen, checking the water supply and air conditioning systems or correcting faults in their operation, and if the User breaches this Public Offer;
  2. upon expiry of the User’s temporary accommodation period agreed with reception and 100% paid, and/or if the User is absent from the room at their temporary accommodation for more than 2 hours without payment, to remove the User’s personal belongings from the room itself, drawing up an inventory of the property left by the User;
  3. if the User breaches generally accepted standards of behaviour more than twice, to call law enforcement officers to establish the circumstances and facts of those breaches;
  4. to terminate the temporary accommodation services agreement early, without refunding the amounts paid by the User for temporary accommodation, and simultaneously evict the User from the NAMETY glamping complex if the User:
  5. is severely intoxicated by alcohol and/or drugs and/or toxic substances, or is under the influence of psychotropic substances;
  6. smokes in rooms or on the premises of the NAMETY glamping complex outside designated smoking areas. A fine of UAH 5000 is charged for a breach. If a breach is identified, the management may call law enforcement authorities to draw up an appropriate report and evict the Consumer without refunding the amounts paid;
  7. stores or brings weapons, explosive, flammable, corrosive, poisonous or narcotic substances, or other dangerous items or substances, without reception’s agreement and the appropriate permits;
  8. keeps animals and/or birds in the room and/or brings them onto the premises of the NAMETY glamping complex without reception’s permission or in secret;
  9. breaches public order rules;
  10. breaches the Glamping Site Stay Rules;
  11. breaches the provisions of this Public Offer;
  12. is the subject of repeated complaints (2 or more) from other NAMETY guests about violations of their rights and freedoms.
Rules of Conduct on the Premises
1. NAMETY is located in a forested area, so wild animals, including foxes, hares, roe deer and other wildlife, may appear on the premises. The Guest confirms that they have been informed of this and undertakes not to approach, feed, touch or tease the animals, attempt to play with them or take photographs at close range, allow them to approach, or allow children to approach them. If a wild animal appears, move to a safe distance and inform the management. NAMETY is not liable for harm caused by the Guest’s breach of these rules or careless behaviour towards wild animals, except where such liability is expressly provided for by law.
2. The following are prohibited on the premises of the NAMETY glamping complex:
  1. inviting and bringing outside visitors into rooms;
  2. giving the room key (card, wristband, etc.) to third parties;
  3. keeping bulky belongings and items in the room other than suitcases (crates, boxes larger than 100×100×100 cm, bicycles, scooters, mopeds, etc.);
  4. moving furniture or interior furnishings;
  5. smoking in rooms and other areas not designated for smoking;
  6. disturbing other NAMETY guests after 24:00 by making noise;
  7. storing or bringing weapons, explosive, flammable, corrosive, poisonous, toxic or narcotic substances, or other dangerous items. Users authorised to carry and possess weapons must inform reception on the arrival date and present the relevant permits;
  8. taking tableware and cutlery out of rooms or beyond the dining facilities;
  9. taking food and drinks beyond the dining facilities;
  10. consuming food and drinks in the room (other than those placed in the minibar by NAMETY);
  11. deliberately littering the NAMETY glamping complex with cigarette ends, rubbish, etc.;
  12. throwing any items or belongings from balconies or windows;
  13. using personal irons, electric heaters, immersion heaters, kettles, etc. that are not part of the room’s equipment;
  14. lighting candles;
  15. using metallic confetti, confetti or other decorative special-effect items, or disposable plastic tableware. If a Guest breaches the rules of conduct and/or obligations specified in sections 9.2 and 11,1 of this Public Offer more than twice, or commits a single serious breach, reception may refuse to continue providing temporary accommodation services and, consequently, refuse further access to the NAMETY glamping complex. An appropriate report must be drawn up, with law enforcement officers involved if necessary.
3. Political advertising and campaigning, and the use or distribution of any media carrying political advertising or campaign information, are prohibited on the premises of the NAMETY glamping complex. This includes, but is not limited to, brochures, leaflets, posters and other printed materials; billboards, display stands and inscriptions on vehicles, goods, clothing, etc.; and visual, audio or illuminated means of transmitting information.
  If a Visitor breaches this clause of the Public Offer, the Customer undertakes to pay NAMETY a penalty of UAH 20 000.00 within 3 (three) working days of receiving NAMETY’s demand.
4. Users acknowledge NAMETY’s right to refuse temporary accommodation services to persons who:
  1. in reception’s opinion, are severely intoxicated by alcohol and/or drugs and/or toxic substances, or are under the influence of psychotropic substances;
  2. store or bring weapons, explosive, flammable, corrosive, poisonous or narcotic substances, or other dangerous items or substances, without reception’s agreement and the appropriate permits;
  3. have not provided identification documents;
  4. keep animals and/or birds in the room and/or have brought them onto the premises of the NAMETY glamping complex without reception’s permission or in secret;
  5. intend to occupy a room with more people than are permitted for the relevant room category.
Dispute Resolution
1. To make a complaint, the User must provide the complaint, a NAMETY receipt (payment receipt, etc.), a document endorsed by NAMETY confirming the breach of the service terms, and documents substantiating the actual losses. Claims and all required documents must be submitted to NAMETY no later than 14 days after the service ends. NAMETY will only consider claims if it was informed of the breach of the service terms in advance, so that it could remedy the breach within the following 12 hours.
2. NAMETY will review a claim within 20 days of receipt.
3. Claims submitted in breach of the requirements of the Public Offer (Agreement) will not be considered.
4. Disagreements, disputes or differences arising from this Agreement must first be addressed through a pre-trial procedure (the Commercial Procedure Code of Ukraine and the Civil Procedure Code of Ukraine). The Parties may apply to a court only if the disputed matters have not been resolved through the pre-trial procedure.
5. Pet policy: NAMETY does not permit pets on the premises of the NAMETY glamping complex. Exceptions are allowed only with separate written permission.
Accommodation Discounts
NAMETY determines and changes the procedure and amounts of discounts on temporary accommodation services for Users unilaterally, without further notice to Users.
Rules of Conduct for Children and in Adjacent Areas
Children may visit the NAMETY glamping complex only when accompanied by authorised persons (parents, guardians, etc.) aged at least 18;
Climbing on top of the NAMETY cabins or other equipment not intended for this purpose (a swing, children’s playhouse, etc.) is strictly prohibited.
Music
Loud music played through sound equipment and music containing obscene language are strictly prohibited at the NAMETY glamping complex and on the VDNH grounds. Music at the site must be quieter than the general background music on the VDNH grounds. Music must not be audible 5 m beyond the boundaries of the NAMETY glamping complex.
The User guarantees compliance with Ukrainian legislation on supporting national music and restricting the public use of music from the aggressor state, including the prohibition of the public performance, public display, public demonstration and public communication of sound recordings, video recordings and music videos made by singers who are citizens of the aggressor state. If the User plays sound recordings, video recordings or music videos by singers who are citizens of the aggressor state, NAMETY reserves the right to refuse to provide the User with any services unilaterally and without further notice.
Video Surveillance
NAMETY reserves the right to conduct video surveillance in communal areas to ensure the safety of the complex’s Consumers, visitors and employees. By accepting this Offer, the Consumer acknowledges and does not object to the use of video surveillance systems in communal areas (excluding rooms and toilet cubicles).
Parking
Vehicles may be parked only in designated spaces within the parking area. Leaving vehicles on the access or exit routes from the road near the complex is prohibited.
When parking and driving in the parking area and around the buildings, Users must strictly comply with the Road Traffic Rules and the vehicle traffic plan for the VDNH grounds, and observe signs, road markings and directional arrows.
Rules of Conduct During an Air Raid Alert or Any Other Alarm
Users on the premises of the complex must strictly follow the evacuation procedure when an “Air Raid Alert” and/or any other alarm is announced.
Users must:
carry a mobile phone with an air raid alert application, relevant Telegram channels, etc. enabled;
before checking in, familiarise themselves with the locations of the nearest civil defence shelters (hereinafter referred to as “Shelters”).
When an air raid alert and/or any other alarm is announced, all persons on the premises must immediately leave their rooms and proceed to the nearest Shelter.
Fire Safety Measures
In the event of a fire:
immediately notify the administrator and the emergency rescue service of the fire;
upon hearing a fire alarm, immediately leave the premises via the main escape routes shown on the evacuation plan, taking your documents and valuables with you.
Parents, guardians, etc. are responsible for ensuring that children comply with these rules and the terms of this Offer.