Public Agreement for Technical Services

PUBLIC OFFER

for the provision of temporary accommodation and additional services

Sole proprietor Marchenko Mykola Mykhailovych, taxpayer registration number 2826409956, operating under the trading name NAMETY / NAMETY PARK (hereinafter referred to as 'NAMETY' or the 'Service Provider'), offers an unrestricted range of persons with legal capacity (hereinafter referred to as the 'Guest' or the 'User') the opportunity to enter into a public agreement for the provision of services on the terms of this Offer.

This Offer is a public offer and a contract of adhesion in accordance with Articles 633, 634, 641 and 642 of the Civil Code of Ukraine and the Law of Ukraine 'On Electronic Commerce'. Making a Booking, confirming consent on the website, making payment or actually using the Services constitutes full and unconditional acceptance of this Offer.

1. DEFINITIONS AND GENERAL PROVISIONS

1.1. Property means the NAMETY PARK glamping tourism complex on the grounds of the National Complex 'Expocentre of Ukraine' (VDNH) at: 03127, Kyiv, 1 Akademika Hlushkova Avenue.

1.2. Services means temporary accommodation in NAMETY PARK cabins, as well as additional services, including saunas, hot tubs/ofuro, food and drinks, parking, leisure arrangements, use of equipment and other services available on the date of the order.

1.3. Booking means an order placed by the Guest specifying the accommodation unit or additional service, date, number of guests, price and other material terms.

1.4. Acquiring Bank means Joint Stock Company 'UNIVERSAL BANK', EDRPOU code 21133352, bank code (MFO) 322001, which provides NAMETY with a separate payment acquiring service, including through plata by mono.

1.5. The current version of the Offer is published at https://namety.ua/offer-universal-bank. The House Rules, the terms of the particular rate, the description of the cabin or service and the Booking confirmation form an integral part of the arrangements between the Parties.

2. SUBJECT OF THE AGREEMENT

2.1. NAMETY undertakes to provide the Guest with the selected and paid-for Services, and the Guest undertakes to accept and pay for the Services and to comply with this Offer and the House Rules.

2.2. The specific Services, dates, number of guests and price are determined by the information on the website, in the booking module, invoice, correspondence with the administrator or Booking confirmation.

2.3. Photographs and descriptions on the website are for information purposes. Minor differences resulting from seasonality, the natural environment, replacement with equivalent equipment or maintenance shall not be considered improper provision of the Services, provided they do not impair their essential consumer characteristics.

3. BOOKING AND ACCEPTANCE OF THE OFFER

3.1. The Guest makes a Booking through the website, online booking module, by telephone, messenger, email or directly through the administrator.

3.2. A Booking is considered confirmed once the Guest has received confirmation from NAMETY and made the advance payment in the amount specified for payment. Unless expressly agreed otherwise, 100% advance payment applies.

3.3. Any of the following actions constitutes acceptance of the Offer: confirming consent in the booking interface; paying for a Booking; receiving a voucher or confirmation; signing a registration form; actually checking in or using the Services.

3.4. The Guest must provide accurate contact details and the number of adults and children, and must disclose any circumstances that may affect the provision of the Services. A person making a Booking for other guests is responsible for informing them of the terms of the Offer and the House Rules.

3.5. NAMETY may refuse to confirm a Booking if no accommodation is available, the request does not comply with safety rules or capacity limits, the necessary information has not been provided, or in cases prescribed by law.

4. PRICES AND PAYMENT PROCEDURE

4.1. Prices are stated in Ukrainian hryvnias on the website, in the booking module, price list, invoice or a message from the administrator. The price confirmed and paid by the Guest shall not change for the relevant Booking, except where a change to its terms has been agreed.

4.2. Payment may be made by Visa or Mastercard, through Apple Pay, Google Pay or other methods available on the payment page, by bank transfer to the account, or by another method expressly offered by NAMETY.

4.3. Online payments are processed with the involvement of the Acquiring Bank. The Acquiring Bank is a separate payment service provider and is not a party to this Agreement in respect of accommodation or other NAMETY Services.

4.4. The acquiring fee charged by JSC 'UNIVERSAL BANK' is 1,3% of the amount of a successful transaction made with a payment card issued by a Ukrainian bank. Transactions with cards issued by foreign banks and other transactions are charged in accordance with the Bank's current tariffs. The fee is withheld by the Bank in its dealings with NAMETY, is paid by NAMETY, is not a separate charge to the Guest and does not increase the price shown to the Guest before payment is confirmed.

4.5. When the Bank's payment page or payment module is used, payment card data are processed by the Bank and/or payment infrastructure participants engaged by it. NAMETY does not ask the Guest for a PIN and does not store the CVV/CVC code or the full card number.

4.6. Payment is considered successful once NAMETY receives the corresponding status from the Acquiring Bank. In the event of a technical failure or absence of confirmation, the Guest must contact NAMETY and must not make another payment until the transaction status has been checked.

4.7. A payment receipt is provided to the Guest in the manner and form prescribed by Ukrainian law.

5. CANCELLATION, CHANGES TO BOOKINGS AND REFUNDS

5.1. If a Booking is cancelled no later than 7 calendar days before the check-in date, the Guest will be refunded the amount paid, unless different terms for a special or non-refundable rate were clearly stated before payment.

5.2. If a Booking is cancelled or rescheduled less than 7 calendar days before the check-in date, NAMETY may retain the cost of the first night and refund the remainder of the amount paid to the Guest. For special offers, the terms displayed before payment apply.

5.3. Failure to arrive without notice, refusal to check in for reasons beyond NAMETY's control or early departure does not create an obligation to refund the cost of the period actually reserved, except where required by law or separately agreed by NAMETY.

5.4. To request a refund, the Guest should call +38 (093) 666 8999 or email hi@namety.com and provide the Booking number, full name, payment date and amount.

5.5. Card payments are refunded through the Acquiring Bank, generally to the same payment instrument used to make the payment. The time taken for the funds to be credited depends on the Acquiring Bank, the issuing bank and the payment system rules.

5.6. The bank's acquiring fee is not deducted separately from the Guest. The refund due to the Guest is calculated in accordance with clauses 5.1–5.3 on the basis of the full amount paid by the Guest for the Booking.

5.7. If NAMETY cancels a confirmed Booking for reasons for which NAMETY is responsible, the Guest will be offered an equivalent alternative or a refund of the full amount paid for Services not provided.

6. CHECK-IN, CHECK-OUT AND ACCOMMODATION

6.1. Standard check-in is from 15:00 and standard check-out is by 12:00, Kyiv time, unless a different time is stated in the confirmation of the particular Booking.

6.2. Early check-in and late check-out are possible only by prior agreement and subject to availability. Unless otherwise agreed, the charge is 50% of the applicable nightly rate.

6.3. At check-in, NAMETY may request an identity document and completion of a registration form in cases prescribed by law or guest registration rules.

6.4. The number of people must not exceed the capacity specified for the relevant cabin. Additional guests, children or visitors are permitted only by agreement with NAMETY and, where necessary, on payment of an additional charge.

6.5. Children under 6 may stay without a separate bed at no additional charge, provided the capacity and safety of the particular cabin allow this. The terms for an additional bed are agreed separately.

7. HOUSE RULES

7.1. NAMETY PARK is a leisure property in a natural setting. Guests must treat the cabins, furniture, equipment, plants, landscape and VDNH property with care.

7.2. A pet-free policy applies on the grounds. Animals are permitted only with separate prior written permission from NAMETY.

7.3. Smoking is prohibited in cabins, saunas and other enclosed spaces. Smoking on the grounds is permitted only in specifically designated places. For smoking indoors, NAMETY may charge a penalty of UAH 5 000 and recover the actual costs of cleaning or repairs.

7.4. Confetti, metallic confetti, party poppers, pyrotechnics, open flames outside designated areas, candles indoors, disposable plastic decorations and any actions that may cause fire, pollution or damage to plants are prohibited.

7.5. Storing or bringing weapons, ammunition, explosives, flammable, toxic, narcotic or other dangerous substances or objects without the appropriate permits is prohibited.

7.6. Guests must respect other visitors and must not create excessive noise. Quiet hours are from 24:00 to 06:00. Music must not be audible beyond the venue; the requirements of the VDNH and NAMETY administrations regarding volume are binding.

7.7. Feeding wild animals, approaching them, attempting to touch them or pursuing them is prohibited. If a wild animal is encountered, guests must keep their distance and notify the administrator.

7.8. Any person who damages property, equipment, furniture or plants must reimburse the documented cost of repair, restoration or replacement.

7.9. NAMETY may discontinue the Services and require guests to leave the grounds in the event of a serious or repeated breach of the rules, a threat to safety, violent behaviour, or severe intoxication from alcohol or drugs, without refunding payment for the period actually reserved, to the extent permitted by law.

8. ADDITIONAL SERVICES AND EQUIPMENT

8.1. Saunas, hot tubs/ofuro, food, events, venue hire and other additional Services are provided by prior order, subject to availability and at the prices applicable at the time of confirmation.

8.2. Bicycles, scooters, sports equipment and other equipment are provided subject to availability and on the terms communicated before handover. The User is responsible for the equipment from receipt until its return.

8.3. Events, celebrations and use of the meadow are also subject to separate rules, an agreed schedule and, where necessary, a security deposit, of which the Event Customer is informed before payment.

9. SAFETY, AIR RAID ALERTS AND FORCE MAJEURE

9.1. The Guest must comply with fire safety rules, the administrator's instructions, evacuation plans and the rules for using the sauna, hot tub, fire pit, electrical appliances and other equipment.

9.2. Upon announcement of an air raid alert or other alarm, Guests must immediately act in accordance with official announcements and the administrator's instructions and proceed to the recommended protective shelter. Information about the nearest shelters is provided by the administrator and is available on the grounds.

9.3. NAMETY may temporarily suspend or restrict the Services if continuing them poses a threat to life, health or property or conflicts with the requirements of public authorities or the VDNH administration.

9.4. The Parties are released from liability for failure to fulfil their obligations as a result of extraordinary and unavoidable circumstances, including hostilities, missile or other attacks, fires, natural events, prolonged emergency outages, decisions of public authorities or other circumstances beyond a Party's reasonable control.

10. PERSONAL DATA AND VIDEO SURVEILLANCE

10.1. By making a Booking, the Guest consents to the processing of personal data to the extent necessary for booking, providing the Services, payments, communications, compliance with legal requirements and protection of the Parties' rights.

10.2. NAMETY may disclose necessary data to booking system providers, the Acquiring Bank, telecommunications operators, email services, accountants, lawyers and other contractors only to the extent required for the relevant purpose and subject to appropriate data protection.

10.3. Video surveillance may be carried out in communal areas for the safety of people and property. Video surveillance is not carried out in cabins, toilets, showers or other places where a person reasonably expects privacy.

10.4. Questions concerning personal data may be sent to hi@namety.com.

11. RIGHTS, OBLIGATIONS AND LIABILITY OF THE PARTIES

11.1. NAMETY undertakes to provide the paid-for Services to an appropriate standard, communicate material information about them, respond to justified requests and remedy shortcomings within its control.

11.2. The Guest has the right to receive information about the price, scope and terms of the Services; use the paid-for Services; submit comments and claims; and receive a refund in the cases provided for by the Offer and the law.

11.3. The Guest must pay for the Services on time, comply with the administrator's lawful requirements, follow safety rules, take care of property and refrain from infringing the rights of others.

11.4. NAMETY is not responsible for decisions by the Acquiring Bank or issuing bank regarding card authorisation, limits, blocking or the time taken to credit a refund, but assists in checking payment status to the extent of the information available.

11.5. NAMETY's liability is determined by Ukrainian law. Nothing in this Offer limits consumer rights that cannot be restricted by contract.

12. REQUESTS AND DISPUTE RESOLUTION

12.1. Guests are encouraged to notify the administrator of concerns about the quality of the Services as soon as they are discovered, so that NAMETY has an opportunity to remedy the problem during the Guest's stay.

12.2. Written requests should be sent to hi@namety.com, stating contact details, the Booking number, the nature of the request and, where available, supporting materials.

12.3. The Parties seek to resolve disputes through negotiations. If no agreement is reached, the dispute shall be resolved in accordance with Ukrainian law by a competent court or another authorised body.

13. TERM AND AMENDMENT OF THE OFFER

13.1. The Offer takes effect on the date of publication and remains in force until replaced by a new version or withdrawn by NAMETY.

13.2. A particular Booking is governed by the version of the Offer and the rate terms in force at the time of acceptance, unless amendments improve the Guest's position or are required by law.

13.3. The invalidity of an individual provision does not affect the validity of the other provisions of the Offer.

14. NAMETY DETAILS AND CONTACTS

Acceptance of this Offer does not require a separate signed paper copy.